Managing your Business means managing your customer’s insights
DataKraft can provide you with the essential functionality you will need to effectively manage your client relationships easily, all within an easy to use friendly environment which is fully integrated with MS Office as standard (Excel, Access, Word, Project, Outlook).
The Datakraft Studio platform can support your business with the major CRM benefits such as:
- Provide a future view of your business through dashboards and leading indicators over lead generation opportunity creation, pipeline value and so on.
- Support your opportunity for growth through management of calls leads and opportunities and helping the salespeople to cross-selling or up-selling activities and new market opportunities
- Best practice repository through workflows and templates that can assist your sales and customer support people for guidance over complex processes and automating the daily activities reducing the administrative overhead.
- Better risk management of your customer portfolio. Having all the customer data and interaction stored into one place you can reduce the risk of losing insights about the needs and legacy issues of each customer with employees moving around your organization. Every customer crucial information, task and activities can be followed and easy assigned to anyone on your organization.
- Increase your Customer intimacy by capturing detailed information about your customers and their behaviours and enabling targeting marketing product development and sales activities based on their needs and expectations.
Benefits to Execs
- Spend less time on admin and more time driving business
- Easy account management – full client history
- Create standard documents instantly
- One secure central source of key information
- Automatic reminders for key dates
- Calendar views for tasks, projects and deadlines
- Save time on repetitive tasks, e.g. create standard letters automatically
Benefits to Management
- No more waiting for reports – access them immediately and easily
- Instant business-driven views
- Instant access to key business information
- Track staff productivity
- Gain a helicopter view of issues affecting your clients
- Seamless account handover
- 1 single solution for a global view
- Make more informed decisions